Workplace Communications The Basics

Preface. Introduction. 1. The Keys to Successful Communication: Purpose, Audience, and Tone. Purpose. Audience. Tone. Exercises. 2. Correspondence: Memos and Letters. Memos. Format. E-mail. Checklist: Evaluating a Memo. Exercises. Letters. Formats. Checklist: Evaluating a Letter. Exercises. 3. Effective Visuals: Tables, Graphs, Charts, and Illustrations. Principles of Effective Visuals. Tables. Graphs. Line Graphs. Bar Graphs. Charts. Flowcharts. Organizational Charts . Circle Charts. Illustrations. Photographs. Drawings. Checklist: Evaluating a Visual. Exercises. 4. Short Reports: Page Design, Formats, and Types. Page Design. Report Formats: Memo, Letter, and Booklet. Types of Reports. Incident Report. Progress Report. Recommendation Report. Travel Report. Checklist: Evaluating a Memo Report. Checklist: Evaluating a Letter Report. Checklist: Evaluating a Booklet Report. Exercises. 5. Summaries. Types of Summaries: Descriptive, Informative and Evaluative. Summarizing Print Sources. Summarizing Nonprint Sources. Checklist: Evaluating a Summary. Exercises. 6. Mechanism and Process/Procedure Descriptions. Mechanism Description . Checklist: Evaluating a Mechanism Description. Exercises. Process/Procedure Description. Checklist: Evaluating a Process/Procedure Description . Exercises. 7. Instructions. Instructions. Checklist: Evaluating Instructions. Exercises. 8. Job Aplication Process: Letter, Resume, Interview, and Follow-Up. Application Letter. Resume. Traditional Resume. Scannable Resume. Interview. Follow-Up. Checklist: Evaluating an Applicatuion Letter, Resume, and Follow-Up. Exercises. 9. Oral Presentations: Preparation and Delivery. Preparation. Preliminaries. Rehearsal. Delivery. Introductions and Conclusions. Vocal Factors. Physical Factors.Searles, George J. is the author of 'Workplace Communications The Basics', published 2005 under ISBN 9780321330680 and ISBN 0321330684.