139670
9780138089160
For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.Davidoff, Donald M. is the author of 'Contact Customer Service in the Hospitality and Tourism Industry', published 1993 under ISBN 9780138089160 and ISBN 0138089167.
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