26401524
9781860760907
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Whether introducing customer-care initiatives, responding to globilization, or demands for increased financial accountability, today's managers cope with the stress of change. This book shows what, and what not, to do.Maher, Hilary is the author of 'Agents of Change : The Manager's Guide to Planning and Leading Change Projects', published 1998 under ISBN 9781860760907 and ISBN 1860760902.
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