205629
9780875845708
Winning the Service Game
by Schneider, Benjamin, Bowen, David E.
About this item
- Condition: Good
- Provider: seattlegoodwill Contact
- Provider Rating: 95%
- Ships From: Seattle, WA
- Shipping: Standard
- Comments: May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwill's nonprofit mission!
Product details
- ISBN-13: 9780875845708
- ISBN: 0875845703
- Publication Date: 1995
- Publisher: Harvard Business School Press
AUTHOR
SUMMARY
Winning the Service Game details an explicit set of rules by which organizations can meet customer expectations and needs as well as capitalize on customer competencies as a source of competitive advantage. Drawing on an extensive body of research, the authors reveal the important relationships across three tiers in any service organization--customers, front-line workers, and management--and demonstrate how management can ensure that all three tiers work in harmony to produce an environment where employees flourish and customers experience superior service.Schneider, Benjamin is the author of 'Winning the Service Game', published 1995 under ISBN 9780875845708 and ISBN 0875845703.
[read more]
The ValoreBooks Guarantee
With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.
