Total Quality Control Essentials: Key Elements, Methodologies and Managing for Success

Total Quality Control (TQC) enables a company or organization to better focus its efforts & increase its effectiveness. This book offers quality personnel, managers, & engineers a complete introduction to TQC, including step-by-step instructions for starting & managing a TQC effort. For those companies that already have a TQC program in place, it presents strategies & tactics for diagnosing current capabilities & improving them. This practical guide explains: How to apply the famous Hoshin Planning Process; How to manage customer complaints; How to develop an improvement cycle; How to manage key processes in a manufacturing & service organization; How to secure employee participation in improvements via Quality Circles & suggestion plans; How to audit or review a TQC effort.Soin, Sarv S. is the author of 'Total Quality Control Essentials: Key Elements, Methodologies and Managing for Success' with ISBN 9780070595484 and ISBN 0070595488.