Three Wins: Service Improvement Using Value Stream Design

Three Wins is a true story of how a small team of healthcare professionals re-invented the way they worked to deliver a higher quality, lower cost service and improved their working environment. The outcome of their transformation has been awarded two national innovation awards; the first for the improved service to patients; the second for the way that they used information technology to achieve their vision.Dodds, Simon is the author of 'Three Wins: Service Improvement Using Value Stream Design', published 2007 under ISBN 9781847536310 and ISBN 184753631X.