The Squawk Book: How and Where to Complain and Get Results

CONSUMERS TIRED OF BEING RIPPED OFF - FIGHT BACK! In a world of ever tightening budgets, consumers need to make every dollar count, today more than ever. However, corporations are continually looking for a way to improve the bottom line. This results, at times, in shoddy products & services. When the customer feels ripped off, where do they turn, who do they write or call, & who's going to listen anyway? To answer these questions, H. Bud Franklin, an experienced Quality expert, wrote THE SQUAWK BOOK. Consumers want Satisfaction. American businesses need customer feedback. You want to get your problem resolved, but how? THE SQUAWK BOOK shows you! Franklin's book is divided into three parts: Section One: How to be a Wise Consumer, basic consumerism everyone needs to know. Section Two: How to Handle Your Complaint, HOW, WHERE, & WHAT to do - includes samples & form letters. Section Three: Consumer Assistance Directory, comprehensive listing of Corporations, Associations, Businesses, Government Offices & other Consumer Help Agencies. To order: Call 1-800-266-BOOK, 1-800-266-2665 or send $13.95 plus $2.30 S/H & CA sales tax to WeBeJamn Publishing, 2345 Erringer Rd., Ste. 108, Simi Valley, CA 93065. Wholesaler: Baker & Taylor or your Distributor.Franklin, H. Bud is the author of 'The Squawk Book: How and Where to Complain and Get Results', published 1993 under ISBN 9781882645053 and ISBN 1882645057.