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1699439

9781556238581

Telephone Skills at Work

Telephone Skills at Work
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Product details

  • ISBN-13: 9781556238581
  • ISBN: 1556238584
  • Publication Date: 1993
  • Publisher: McGraw-Hill Companies, The

AUTHOR

Fisher, Judith E.

SUMMARY

In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.Fisher, Judith E. is the author of 'Telephone Skills at Work', published 1993 under ISBN 9781556238581 and ISBN 1556238584.

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