Team Power Managing Human Resources in the Hospitality Industry

In order to succeed, and successfully grow, hospitality organizations are refocusing traditional approaches to "managing people." This refocus is necessitated by what has been referred to as the "paradigm shift" of hospitality human resource management. This paradigm shift is driven forward by forces outside of the hospitality industry. They include new designs for flatter organizations, more information sharing, the concept of empowerment, new training and induction models, and the changed expectations of employees. However, and most importantly, it is driven by the concept of "king customer" upon which much of the quality management movement is based.Teamwork is the bedrock upon which all these concepts are based. Teamwork has become the dominant form of organizational design. The need to learn to become an effective team player and, indeed, becoming a team leader is critical to successful teamwork.Team Powerexplores the modern approach to leadership--a new approach that requires traditional "personnel managers" to think in a different way. Total Quality Management and the "Paradigm Shift" Human resource planning--organizing, coaching, and championing Key aspects of labor law Building successful teams Empowerment and job enrichment Developing a positive team and work climate Respect, corporate culture, and diversity Motivation and elements of leadership Change: a step-by-step approach Recruitment and selection--avoiding discrimination in the hiring process Approaches to discipline Preventing sexual harassment in the workplace Problem solving and decision making Compensation, benefits and labor costs, and employment regulationsCullen, Noel C. is the author of 'Team Power Managing Human Resources in the Hospitality Industry', published 2001 under ISBN 9780130209467 and ISBN 0130209465.