3549668
9781564141972
Whether you're the owner of your own business, a mid-level manager or a corporate executive, TQM is the key to business success in an increasingly competitive marketplace. This guide offers practical tools, checklists, guidelines and advice.Capezio, Peter is the author of 'Taking the Mystery Out of Tqm' with ISBN 9781564141972 and ISBN 1564141977.
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