Supervision (SPANISH TRANSLATION OF SUPERVISION, 1E/(0-538-85942-3)

PART I: SUPERVISING FOR QUALITY: CHALLENGES AND OPPORTUNITIES. 1. The Changing Business Environment and New Roles for Supervisors. 2. Supervising People and Processes. 3. Teams and Teamwork. PART II: CONTROLLING AND IMPROVING PROCESSES. 4. Planning for Performance and Improvement. 5. Decision Making, Problem Solving, and Improvement. 6. Control and Continuous Improvement. PART III: HUMAN RELATIONS. 7. Leadership. 8. Motivation and Performance. 9. Communication in a Diverse Workplace. 10. Managing Conflict and Creating Trust and Commitment. PART IV: HUMAN RESOURCE MANAGEMENT. 11. Selecting and Hiring Employees. 12. Appraising, Developing, and Counseling Employees. 13. Prospering in a Changing Workplace. PART V: OTHER CHALLENGES FOR SUPERVISORS. 14. Labor Relations and Unions. 15. Using Information Systems.Greg Bounds is the author of 'Supervision (SPANISH TRANSLATION OF SUPERVISION, 1E/(0-538-85942-3)', published 1999 under ISBN 9789687529455 and ISBN 9687529458.