Say It Right, Write It Right The Secretary's Guide to Solving Business Communications Problems

This versatile and easy-to-use guide hands secretaries the keys to communicating well -- both orally and in writing --- and solves even the most difficult or sensitive problems. Each of its 15 chapters focuses on one type of communication problem or challenge --- from dealing with angry customers to preparing press releases --- and details what to say and do to get the best results. Scores of tested models, checklists, and real life examples are included to save you a tremendous amount of time, work, and trouble.Been, Marta is the author of 'Say It Right, Write It Right The Secretary's Guide to Solving Business Communications Problems' with ISBN 9780137914920 and ISBN 013791492X.