Satisfaction Guaranteed : 236 Ideas to Make Your Customers Feel Like a Million Dollars

Excellence in customer service results in long-term success, says Byrd Baggett. If you've lost customers lately or are unsure whether customers are happy with your company, it's time to review your customer service record. This book is a digest of everything that Baggett has learned about meeting customers' needs successfully. An enterprise that puts customers first will succeed & expand, whereas one that focuses only on the bottom line will have to drum up new business constantly. That is why it's important to remember that any business is only one bad experience away from losing a customer . . . that if you promise the moon, you'd better deliver . . . that the phone should be answered by the third ring . . . & that the customer is always right.Baggett, Byrd is the author of 'Satisfaction Guaranteed : 236 Ideas to Make Your Customers Feel Like a Million Dollars', published 2005 under ISBN 9780756789251 and ISBN 0756789257.