1503679
9780834206748
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A comprehensive volume for establishing a patient service recovery program to handle both everyday & serious complaints, this guide offers a system that adapts many successful customer service techniques from other service industries to a health care setting.Osborne, Liz is the author of 'Resolving Patient Complaints A Step-By-Step Guide to Effective Service Recovery' with ISBN 9780834206748 and ISBN 0834206749.
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