5636264
9781555423322
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Shows administrators how to implement a system that addresses both the patient2s need for communication and caring and the physician2s concern for high-quality clinical care--while having a positive financial impact on the hospital. Presents the findings of the author2s extensive, nationwide study into the relationship between patient satisfaction and exposure to malpractice litigation.Based on the first quantitative study of its kind, this book demonstrates the link between patients2 feelings about their care and the hospital2s bottom-line performance.Cunningham, Lynne is the author of 'Quality Connection in Health Care: Integrating Patient Satisfaction and Risk Management', published 1991 under ISBN 9781555423322 and ISBN 1555423329.
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