1332181

9780899309583

Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting
$99.85
$3.95 Shipping
List Price
$125.00
Discount
20% Off
You Save
$25.15

  • Condition: New
  • Provider: LightningBooks Contact
  • Provider Rating:
    85%
  • Ships From: Multiple Locations
  • Shipping: Standard, Expedited (tracking available)
  • Comments: Fast shipping! All orders include delivery confirmation.

seal  

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780899309583
  • ISBN: 0899309585
  • Publication Date: 1996
  • Publisher: Praeger

AUTHOR

Geert Bouckaert, Arie Halachmi

SUMMARY

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view. This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.Geert Bouckaert is the author of 'Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting', published 1996 under ISBN 9780899309583 and ISBN 0899309585.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.