Misuse and Abuse of 911

This guide, one in the Problem-Oriented Guides for Police Series issued by the Office of Community Oriented Policing Services, addresses the problem of misuse & abuse of 911. It begins by describing the problem & its scope. It then identifies a series of questions to help you analyze your local problem & discusses potential responses to it. There is little evaluative research on 911 misuse & abuse. The responses suggested are based on sound problem-oriented policing principles, but as new phone technology poses additional challenges, some responses have yet to be tested. Thus, this guide is mainly intended to describe an urgent problem & encourage police agencies to analyze & address it.Sampson, Rana is the author of 'Misuse and Abuse of 911' with ISBN 9780756729509 and ISBN 0756729505.