151919
9780029110454
Bradley T. Galeis president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell ofThe PIMS Principles(Free Press, 1987), which has been translated into four languages.Gale, Bradley T. is the author of 'Managing Customer Value Creating Quality and Service That Customers Can See' with ISBN 9780029110454 and ISBN 0029110459.
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