163174
9780520054547
This text covers how people manage their emotions, by looking at how workers try to preserve a sense of self by circumventing the feeling rules of work, limiting their emotional offerings to surface displays of the right feeling, but feel false.Hochschild, Arlie Russell is the author of 'Managed Heart Commercialization of Human Feeling', published 1985 under ISBN 9780520054547 and ISBN 0520054547.
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