3530462
9789077212189
Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.van Bon, Jan is the author of 'It Service Management, An Introduction Based On Itil', published 0000 under ISBN 9789077212189 and ISBN 9077212183.
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