888605
9781870471916
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This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.Boden, Angelena is the author of 'Handling Complaints Pocketbook' with ISBN 9781870471916 and ISBN 1870471911.
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