Handbook Of Management And Leadership A Guide To Managing For Results

A Handbook of Management and Leadership A Guide to Managing for Results Michael Armstrong - Tina Stephens Rear Cover: A Handbook of Management and Leadership is the definitive guide on the processes of management and leadership. Aligned to the Chartered Institute of Personnel Development's module, Managing for Results, it covers key skills in management and approaches to effective leadership. Packed with essential information on key theories and best practice, and written in a highly readable style, it contains many checklists, diagrams and summaries. This detailed handbook also includes comprehensive material on: - the practice of management - including management roles, leadership and strategic management; - delivering change - including the process of change and the context of change; - enhancing customer relations - approaches to customer services and achieving high levels of customer service; - enabling continuous improvement and quality management. Best practice case studies from a number of international organizations such as Singapore Airlines, Audi, Dell and the Boeing Company are included, and up-to-date guidelines on the CIPD's Managing for Results module makes A Handbook of Management and Leadership essential reading for human resource practitioners, managers and students. FREE CD ROM FOR LECTURERS Michael Armstrong has created a unique CD ROM containing lecture presentation slides. This CD is available from the publisher on request. Michael Armstrong is a Companion of and former Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development, and a fellow of the Institute of Management Consultancy. He is an independent management consultant, Joint Managing Partner of E-Reward, a member of the TUC Equal Pay Panel, and the author of many best-selling titles published by Kogan Page, including A Handbook of Human Resource Management Practice, Reward Management (with Helen Murlis), Managing People, HRM: Strategy and Action, Paying for Contribution (with Duncan Brown) and A Handbook of Employee Reward Management and Practice (with Tina Stephens). Tina Stephens is a specialist in employee reward and in management and leadership development. A Chartered Fellow of the Chartered Institute of Personnel and Development her career spans management roles in the private and higher education sectors. She currently works as an independent consultant, writer and broadcaster. She has significant experience in management education and development gained as a tutor, line manager and currently from working with numerous employers as they develop both their management and their organizations. She has been a tutor for Employee Reward and is Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development and a CIPD examiner for Managing for Results. She is the co-author of A Handbook of Employee Reward Management and Practice also published by Kogan Page.Armstrong, Michael is the author of 'Handbook Of Management And Leadership A Guide To Managing For Results', published 2004 under ISBN 9780749443443 and ISBN 0749443448.