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9780613916493

Guide to Customer Service Skills for the Help Desk Professional

Guide to Customer Service Skills for the Help Desk Professional

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Product details

  • ISBN-13: 9780613916493
  • ISBN: 0613916492
  • Publication Date: 1999
  • Publisher: Turtleback Books

AUTHOR

Knapp, Donna

SUMMARY

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a bKnapp, Donna is the author of 'Guide to Customer Service Skills for the Help Desk Professional', published 1999 under ISBN 9780613916493 and ISBN 0613916492.

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