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9780760072622

Guide to Customer Service Skills for the Help Desk Professional

Guide to Customer Service Skills for the Help Desk Professional

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Product details

  • ISBN-13: 9780760072622
  • ISBN: 0760072620
  • Edition: 1
  • Publisher: Course Technology

AUTHOR

Knapp, Donna

SUMMARY

This guide provides support to individuals interested in the field of technical customer support and the self-management skills needed to deliver it. It provides a better understanding of what a career in customer support would entail.Knapp, Donna is the author of 'Guide to Customer Service Skills for the Help Desk Professional' with ISBN 9780760072622 and ISBN 0760072620.

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