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Neville Lake runs his own business: The Lake Group. A registered psychologist, Neville has been a business and strategic consultant for over 17 years Kristin Hickey has a background in customer service as well as extensive experience as a lecturer in marketing and management. She now works as a management consultantLake, Neville is the author of 'Customer Service Workbook Business Enterprise Guide' with ISBN 9780749437893 and ISBN 0749437898.
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