26404347
9781870471107
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For everyone who contributes, directly or indirectly, to giving the customer good service. Covers why good service matters, turning complaints into opportunities, listening to customers, effective communications, & more. Includes self-assessments, exercises & quizzes.Newby, Tony is the author of 'Customer Service Pocketbook', published 1999 under ISBN 9781870471107 and ISBN 1870471105.
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