3863627

9780931961571

Customer Satisfaction: The Other Half of Your Job

Customer Satisfaction: The Other Half of Your Job

Out of Stock

The item you're looking for is currently unavailable.

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780931961571
  • ISBN: 0931961572
  • Publisher: Crisp Publications, Incorporated

AUTHOR

Scott, Dru

SUMMARY

Everyone talks about customer service these days but the concrete issue behind the topic is customer satisfaction. This book contends that part of the problem lies with our focus on technical skills rather than people skills, both with customers and inside the organization. The new focus of this edition is on what we have learned about job burnout, the tools that are needed to solve problems, and build cooperation. The goal is to create a customer satisfaction outlook that leads to the customer loyalty companies strive for and frequently miss with customer service alone.Scott, Dru is the author of 'Customer Satisfaction: The Other Half of Your Job' with ISBN 9780931961571 and ISBN 0931961572.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.