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9780753509685
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The days of poor service are supposedly over. The publication of Robert Craven's manual on customer relations and expectations reveals that poor service is still an issue which the author addresses in a candid and open comprehensive manner.Craven, Robert is the author of 'Customer Is King How To Exceed Their Expectation', published 2005 under ISBN 9780753509685 and ISBN 0753509687.
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