596022
9780749432362
Out of Stock
The item you're looking for is currently unavailable.
As competitiveness increases, many organisations have realised that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.Cook, Sarah is the author of 'Customer Care How to Create an Effective Customer Focus' with ISBN 9780749432362 and ISBN 0749432365.
[read more]