Call Management And Community Policing A Guide for Law Enforcement

Community policing (CP) has shifted police departments' attention toward new policing goals, such as working more closely with community members to solve problems & prevent crime. Innovative call mgmt. strategies can aid in freeing up officer time. This guidebook focuses on police call mgmt. strategies & how they affect the practice of CP. Chapters: Key Concepts; nat. survey of police depts. in the country, as well as interviews & site visits to selected depts.; call intake strategies: 7-digit numbers & 9-1-1, walk-in reporting to police stations & storefronts, 3-1-1 as a non-emerg. tele. no., mail-in reports, & the Internet for reporting; managing call response; considerations for successful implementation; using the data; & recommendations.McEwen, Tom is the author of 'Call Management And Community Policing A Guide for Law Enforcement', published 2003 under ISBN 9780756745875 and ISBN 075674587X.