Building & Managing a World Class It Help Desk

Bob Wooten is Vice President of Consulting Services for a nationwide IT services firm. Prior to that, he was manager of information technology services and operations at a national wholesale distributor with more than 9,000 employees. He has more than 14 years experience in the IT field, and directs a staff in such varied capacities as systems and database administration, networking, applications development, asset management, telecommunications services, and Help Desk staffing and training.Wooten, G. Robert, III is the author of 'Building & Managing a World Class It Help Desk' with ISBN 9780072132373 and ISBN 007213237X.