Building Customer and Employee Allegiance

Customer and employee allegiance are a company’s greatest assets. Every company intends to offer great customer service and employee relations. But too often irritated customers and disengaged employees produce devastating ripple effects that drag down profits and sap organizational resources. This books shows you how to translate good intentions into winning strategies that . Reduce the profit-eating costs of lost customers and disengaged employees . Solidify long-term repeat business, loyalty, and profitability . Recover potentially lost customers and valued employees . Exceed expectations in value, information, personality, and convenience for customers and employees alike . Actualize a process for generating a constant stream of ideas that ensure competitive advantage. This concise and reader-friendly book offers straight talk about earning the loyalty of your customers and employees. The author has published more than 30 books on customer service, management, communication, and related topics. He gives you the powerful, easy-to-employ tools needed to build a solid foundation for long term growth and constant improvement of competitive advantage. The book includes a $500 discount certificate for training or consulting services by its highly qualified author. (See web page: www.DrTimm.com for details.)Timm, Paul R. is the author of 'Building Customer and Employee Allegiance', published 2004 under ISBN 9780974556215 and ISBN 0974556211.