Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey-Bass Management)

Breaks new ground by showing how to apply benchmarking techniques-typically used successfully in line positions in manufacturing environments-to measure the added value of staff. Shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. Unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization.Jac Fitz-enz is the author of 'Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey-Bass Management)', published 1993 under ISBN 9781555425739 and ISBN 1555425739.