348712
9781579470791
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Each book includes a diskette of the tools and exercises, as well as assessment tools to identify strong and weak areas, exercises to strengthen the physician/administrator practice team, case study exercises, techniques to improve problem areas, and tools to help develop action plans.Cam McClellan Teems is the author of 'Assessing and Improving Patient Encounters', published 2001 under ISBN 9781579470791 and ISBN 1579470793.
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