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26399596

9781857759013

Assertiveness and the Manager's Job

Assertiveness and the Manager's Job
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Product details

  • ISBN-13: 9781857759013
  • ISBN: 185775901X
  • Publication Date: 2002
  • Publisher: Radcliffe Publishing

AUTHOR

Phillips, Annie

SUMMARY

Contents: Section 1 - Assertiveness: The importance of being assertive; Women at work; How to be assertive; Feeling; Making and refusing requests; Dealing with conflict; Dealing with criticism; Negotiating. Section 2 - Applying Assertiveness: Time management; Combating stress; Goal setting and change management; Developing your management skills.Phillips, Annie is the author of 'Assertiveness and the Manager's Job', published 2002 under ISBN 9781857759013 and ISBN 185775901X.

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