Advanced Qfd Applications

This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies.K. C. Tan is the author of 'Advanced Qfd Applications' with ISBN 9780873895866 and ISBN 087389586X.