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Showing 1 - 18 of 18 Results
1.
Call Center Management on Fast Forward Succeeding in Today's Dynamic Inbound Environment
Call Center Management on Fast Forward Succeeding in Today's Dynamic Inbound Environment by Cleveland, Brad ISBN: 9780965909303 List Price: $34.95
$1.96 (Save 94%)
2.
Call Center Operations Management Handbook and Study Guide
Call Center Operations Management Handbook and Study Guide by Cleveland, Brad, Harne, Debbie ISBN: 9780970950758 List Price: $199.00
$126.63 (Save 36%)
3.
Call Center Management on Fast Forward : Succeeding in the New Era of Customer Relationships
Call Center Management on Fast Forward : Succeeding in the New Era of Customer Relationships by Cleveland, Brad ISBN: 9780985461102 List Price: $39.95
$1.99 (Save 95%)
4.
Icmi's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Ter...
Icmi's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Ter... by Cleveland, Brad ISBN: 9781932558005 List Price: $5.95

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5.
Call Center Cust.rel.mgmt.handbk.+s.g.
Call Center Cust.rel.mgmt.handbk.+s.g. by Cleveland, Brad, Harne, Debbie ISBN: 9780970950765 List Price: $199.00
$115.37 (Save 42%)
6.
Call Center Management: Leitfaden fr Aufbau, Organisation und Fhrung von Teleservicecentern ...
Call Center Management: Leitfaden fr Aufbau, Organisation und Fhrung von Teleservicecentern ... by Brad Cleveland, Julia Maybe... ISBN: 9783322930071 List Price: $69.95
$78.49
7.
Call Center Leadership and Business Management Handbook and Study Guide
Call Center Leadership and Business Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 9780970950772

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8.
Call Center People Management Handbook and Study Guide - Brad Cleveland - Paperback
Call Center People Management Handbook and Study Guide - Brad Cleveland - Paperback by Cleveland, Brad, Harne, Debbie ISBN: 9780970950741 List Price: $199.00
$115.28 (Save 42%)
9.
Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review
Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review by Cleveland, Brad, Hash, Susan ISBN: 9781932558036 List Price: $16.95
$23.05
10.
Contact Center Management on Fast Forward : Succeeding in the New Era of Customer Engagement
Contact Center Management on Fast Forward : Succeeding in the New Era of Customer Engagement by Cleveland, Brad ISBN: 9780985461133 List Price: $39.95
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11.
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review by Cleveland, Brad, Hash, Susan ISBN: 9781932558029 List Price: $16.95
$27.04
12.
Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second ...
Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second ... by Cleveland, Brad, Hash, Susan ISBN: 9781932558043 List Price: $16.95
$14.05 (Save 17%)
13.
ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help D...
ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help D... by Brad Cleveland ISBN: 9780965909358 List Price: $24.95
$9.20 (Save 63%)
14.
Leading the Customer Experience : How to Chart a Course and Deliver Outstanding Results
Leading the Customer Experience : How to Chart a Course and Deliver Outstanding Results by Cleveland, Brad ISBN: 9781789666878
$13.50
15.
Leading the Customer Experience : How to Chart a Course and Deliver Outstanding Results
Leading the Customer Experience : How to Chart a Course and Deliver Outstanding Results by Cleveland, Brad ISBN: 9781789666892
$79.54
16.
Pocket Guide to Contact Center Management Terms : The Essential Reference for Contact Center...
Pocket Guide to Contact Center Management Terms : The Essential Reference for Contact Center... by Cleveland, Brad ISBN: 9780985461126 List Price: $5.95

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17.
Call Center Management.
Call Center Management. by Brad Cleveland, Julia Maybe... ISBN: 9783409195706

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18.
Call Center Management on Fast Foward: Succeeding in the New Era of Customer Relationships
Call Center Management on Fast Foward: Succeeding in the New Era of Customer Relationships by Brad Cleveland ISBN: 9780985461119 List Price: $39.95
$6.38 (Save 84%)